Fractional CS Leadership

Your CS function
should protect
your revenue.

Senior Customer Success leadership, without the full-time hire. I embed into your team, fix what's broken, and build a CS function that retains clients and drives growth.

Book a discovery call See what I offer
Track record
6+years
Running enterprise CS delivery at scale
160person team
Built and led end-to-end
Clients delivered for
IPL BCCI Wimbledon FIFA+ CBS Paramount Jio Hotstar SonyLiv TV2 Norway
Delivered for
IPL BCCI Wimbledon FIFA+ CBS Paramount Jio Hotstar SonyLiv TV2 Norway
What I offer

Three ways to work together

From a fast diagnostic to full fractional leadership — choose the engagement that fits where you are.

01
CS Health Audit
₹6L – ₹8L · 4–6 weeks
A deep diagnostic of your CS function — onboarding, health scoring, churn patterns, team structure, and tooling. Delivered as a full report, gap map, and 90-day action plan.
02
Fractional Head of CS
₹4L – ₹5L/month · 3-month minimum
I function as your CS leader — coaching your team, managing escalations, running QBRs, and building the retention strategy. Senior firepower at a fraction of the cost.
03
Embedded CS Partner
₹8L – ₹12L/month · 6-month contract
Full ownership of your CS function — hiring, team building, process design, and board-level reporting. For companies building CS from scratch after a funding round.
How it works

From first call to first result

01
Discovery call
30 minutes to understand your setup, team, clients, and biggest pain points.
02
Scoping
We agree on the right engagement — audit, retainer, or embedded — and lock in scope and timeline.
03
Deep dive
I embed into your world — your data, your team, your clients. No generic frameworks.
04
Deliver & build
Findings, playbooks, and a clear action plan — then I stay to help you execute it.
Why VThrive

You need experience,
not a framework.

I'm Varun Thakkar — formerly Head of Customer Delivery at a global AI video technology company, where I built and ran a 160-person CS and delivery organisation over 6+ years.

My client portfolio spans the world's most demanding sports and media organisations — IPL, BCCI, Wimbledon, FIFA+, CBS, Paramount, Jio Hotstar, SonyLiv, and TV2 Norway. These aren't forgiving clients. They taught me what enterprise CS actually requires.

I don't bring theory. I bring patterns I've seen across dozens of high-stakes deployments — and I know exactly what separates CS functions that retain clients from ones that quietly lose them.

Let's talk
6+
Years enterprise CS leadership
160
Person team built & led
9
Marquee enterprise clients
₹1Cr
Target year-one revenue
Get in touch

Ready to fix your CS?

Tell me a little about your company and what's not working. I'll get back to you within 24 hours.